Terms & Conditions

Welcome to Karmas, a hybrid social media and social impact platform designed to help users share, support, and take real actions for community well-being by collaborating with verified NGOs and like-minded individuals. These Terms and Conditions (“Terms”) govern your access to and use of the Karmas mobile application, website, services, and features (collectively, the “Karmas”). By using the Platform, you agree to be legally bound by these Terms and our Privacy Policy.

Terms & Conditions

Welcome to Karmas, a hybrid social media and social impact platform designed to help users share, support, and take real actions for community well-being by collaborating with verified NGOs and like-minded individuals. These Terms and Conditions ("Terms") govern your access to and use of the Karmas mobile application, website, services, and features (collectively, the "Platform"). By using the Platform, you agree to be legally bound by these Terms and our Privacy Policy.

1. About Karmas

Karmas combines social connectivity with community-driven action. Users can:

Post and share social content (text, images, videos)
Request or offer help to the community
Collaborate with verified NGOs
Earn points for socially beneficial actions
Build a profile that showcases impact and interaction

Karmas encourages responsible social networking built around trust, action, and compassion.

2. Acceptance of Terms

Have read, understood, and agreed to these Terms and our Privacy Policy.
Are legally eligible to enter into a binding agreement under applicable laws.

If you do not agree to any part of the Terms, you may not access or use the Platform.

3. Eligibility

You must be at least 13 years of age.
If you are under 18, use must be supervised by a parent or guardian.
NGOs and organizations must submit verifiable legal documentation.

4. Account Registration & Security

You must register using accurate personal information.
You are responsible for maintaining confidentiality of login credentials.
You are responsible for all activities under your account.

5. Features of the Platform

a. Social Media Functions

Post images, text, or videos
Follow/friend other users
Like, comment, and share posts
Report harmful content

b. Social Impact Functions

Create and respond to help requests
Track your social actions and history
Collaborate with verified NGOs
Receive updates on community efforts

c. Reward System

Earn points for verified contributions
Redeem points for vouchers or recognition
Points cannot be converted to real money

6. Code of Conduct

You agree not to:

Post harmful or offensive content
Harass, bully, or stalk users
Spread misinformation or hate speech
Exploit the platform for illegal activity
Spam or manipulate the reward system

7. NGO & Community Verification

Verified NGOs only
Requests reviewed for authenticity
Misuse results in suspension

8. Content Ownership & Usage

You retain ownership of content uploaded
You grant Karmas usage rights for promotion and moderation
Content violating policies can be removed

9. Data and Privacy

Karmas collects user data for operation, analytics, and security. Your data is protected and never sold to third parties.

10. Termination and Suspension

We may terminate accounts for policy violation or fraud.

11. Limitations & Disclaimers

Karmas is not responsible for interactions or outcomes between users and NGOs.

12. Changes to Platform

We may modify features. Continued use means acceptance.

13. Third-Party Links & Services

Karmas is not responsible for third-party websites.

14. Child Sexual Abuse and Exploitation (CSAE) Policy

Karmas strictly prohibits child sexual abuse and exploitation (CSAE) in any form.

Users must not post, upload, share, store, or link to CSAE material.
Accounts involved in CSAE content will be permanently suspended without notice.
Content violating this policy will be removed immediately.
We cooperate with law enforcement and report CSAE incidents where legally required.
Users can report suspicious or harmful content through in-app reporting or by emailing support@karmasapp.in

15. Governing Law

Subject to Indian law with jurisdiction in Mumbai, Maharashtra.

16. Contact

Email: support@karmasapp.in
In-App: Settings → Help & Support

NGO Portal – Terms & Conditions

These Terms apply specifically to Non-Governmental Organizations (“NGOs”, “You”, “Your”) registered on the Karmas NGO Portal. By registering or accessing the Platform, you agree to comply with the following terms in addition to the general Karmas Terms & Conditions.

1. Eligibility & Registration

Only legally registered NGOs, Trusts, Societies, or Non-Profit Organizations are eligible to register on the Platform.

NGOs must provide accurate, complete, and up-to-date information.
Valid registration details and supporting documents must be submitted.
Karmas reserves the right to verify, approve, reject, suspend, or revoke NGO registration at its sole discretion.

2. NGO Account & Responsibilities

Each NGO is responsible for all activities conducted through its account.
Login credentials must be kept confidential and secure.
NGOs must immediately notify Karmas of any unauthorized access or suspected security breach.
Karmas is not responsible for losses arising due to negligence in safeguarding account credentials.

3. Platform Usage Guidelines

NGOs may use the Platform to:

View, accept, or reject user requests
Communicate request status updates
Receive donations through integrated third-party payment gateways (if enabled)

NGOs must not:

Provide false, misleading, or fabricated information
Misuse donations or funds received
Engage in unlawful, unethical, or political activities
Harass, abuse, or exploit users or donors

4. Requests Management

NGOs must evaluate requests honestly and responsibly.
Acceptance or rejection must be based on NGO capacity and mission alignment.
Karmas does not influence, control, or guarantee request outcomes.

5. Donations & Financial Responsibility

Donations made through Karmas are processed via third-party payment gateways and transferred directly to the NGO’s designated bank account.

Karmas does not hold, manage, or distribute funds.
NGOs are solely responsible for utilization of funds.
NGOs must maintain financial transparency and legal compliance.
NGOs are responsible for issuing receipts or acknowledgements where applicable.
Any dispute related to donations shall be resolved directly between the donor and the NGO.

6. Verification & Legal Compliance

NGOs may be required to submit documents including but not limited to:

Registration Certificate
PAN Card
80G Certificate
FCRA Certificate (if applicable)

NGOs must comply with all applicable Indian laws, regulations, and government guidelines. Failure to comply may result in suspension or termination of access.

7. Suspension & Termination

Karmas reserves the right to suspend or permanently terminate NGO access without prior notice if:

Fraud, misuse, or misrepresentation is detected
Legal or regulatory violations occur
Complaints or disputes harm platform integrity or user trust

8. Intellectual Property

All platform content, software, and branding remain the property of Karmas.
NGOs may not copy, modify, reproduce, or misuse platform materials without written permission.

9. Limitation of Liability

Karmas acts solely as a technology facilitator and shall not be responsible for:

NGO operations or internal management
Fund utilization or financial decisions
Disputes between NGOs and donors

The Platform is provided on an “as-is” and “as-available” basis without warranties of any kind.

10. Amendments

Karmas may update or modify these Terms at any time. Continued use of the Platform after changes are published constitutes acceptance of the revised Terms.

12. Contact

For support or queries regarding NGO accounts:
Email: supportteam@karmas.in.net